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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brianna Dawn Walters

June 16, 2025

5  out of  5
rating by Brianna Dawn Walters
"Ashley is the best office manager that John has. She always smiling and happy! I highly recommend this agency!"
We responded:
"Thank you for your review, Brianna! I'm delighted to hear your positive feedback about Ashley. Her cheerful attitude truly makes a difference in our office. We appreciate your recommendation and are here for any of your insurance needs."
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Shelly Conard

June 6, 2025

5  out of  5
rating by Shelly Conard
"Shelby was awesome! She was very patient with me as I told her for months that I'd be ready to switch and she'd check in every once in awhile, not pushing or pressuring just a quick hello.So that made it very easy when I was ready to give her a quick text saying "I'm ready for that quote", she jumped right on it and had a great price and all the info I needed! So easy and pleasurable to work with!"
We responded:
"Thank you, Shelly! I'm so glad to hear that Shelby made your experience easy and enjoyable. Her patience and dedication truly shine through. If you need anything else or have more questions, feel free to reach out anytime!"
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Lisa Tupling

June 6, 2025

5  out of  5
rating by Lisa Tupling
"Shelby was great answering all my questions. The process was easy and she was able to complete everything in a timely manner. Thank you Shelby for helping with everything!"
We responded:
"Thank you for your review, Lisa! I'm happy to hear that Shelby was able to assist you effectively and make the process smooth. Your satisfaction is important to us, and we're grateful for your feedback. Let us know if there's anything else we can do for you!"
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Danielle Gettle

June 5, 2025

5  out of  5
rating by Danielle Gettle
"Excellent customer service. The girls in the office and John are very easy to work with"
We responded:
"Thank you so much for the kind words, Danielle! We’re glad to hear that working with our team has been a smooth and positive experience! We appreciate you taking the time to share your feedback and look forward to continuing to assist you."
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Bradley Townsend

May 15, 2025

5  out of  5
rating by Bradley Townsend
"I had a great experience with John Cole’s office. Shelby was wonderful and help me with a life Insurance policy that fit my needs. I will definitely be back!"
We responded:
"Thank you, Bradley. We appreciate you sharing your experience with Shelby. We're glad she could help you explore life insurance options that fit your situation. Providing quality service is our priority, and we're here if you need anything going forward."
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Kay Dee

May 15, 2025

5  out of  5
rating by Kay Dee
"As a new customer Ashleigh H. was extremely helpful and professional!"
We responded:
"Thank you, Kay Dee, for sharing your experience! I'm glad to hear that Ashleigh was able to assist you with professionalism and helpfulness."
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dulcimersong

May 14, 2025

5  out of  5
rating by dulcimersong
"DaSean Morse, Account Manager, was polite, professional and very kind, and also has a fabulous sense of humor. I send virtual oreos and even some virtual homemade chocolate chip cookies for his help today."
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to hear that DaSean made such a positive impression with his professionalism and humor. Your virtual treats are much appreciated! If you need any further assistance, feel free to reach out to our office."
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April Hawley

May 13, 2025

5  out of  5
rating by April Hawley
"I spoke with DaShawn several times over the last couple of months. I will say for a young man he is very kind, courteous and very understanding. He even called me back to make sure things were taken care of. He is truly a gift at State Farm. Easy to speak with. Absolutely give him 10 stars."
We responded:
"Thank you, April, for sharing your experience! I'm delighted to hear that DaShawn provided such kind and attentive service. It's wonderful to know he ensured everything was taken care of for you. We appreciate your feedback and are here for any further insurance needs you may have!"
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Amber Williams

May 13, 2025

5  out of  5
rating by Amber Williams
"Dasean at State Farm is Amazing!! He made the process so simple and provided me with excellent rates. Keep up the Great work:)"
We responded:
"Thanks Amber! We are so happy to hear you had a great experience getting a quote with our agency. Please let us know if you ever need anything!"
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Brittney Phelps

May 9, 2025

5  out of  5
rating by Brittney Phelps
"She helped me with all my needs! I’m so very thankful!"
We responded:
"Thank you, Brittney! I'm happy to know we could assist with all your needs. Your gratitude means a lot. If you ever have more questions or need further assistance, feel free to reach out!"
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Jacob Lenseigne

May 8, 2025

5  out of  5
rating by Jacob Lenseigne
"I received a renewal notice for my Progressive policy for $250 a month, which was excessive for the basic coverage I needed. I contacted State Farm, and Ashleigh answered all my questions, reduced my bill by half, and offered me significantly improved coverage options. I highly recommend her to anyone looking to change their insurance provider."
We responded:
"Thank you, Jacob, for sharing your experience! I'm glad Ashleigh was able to assist you by answering your questions and providing better coverage options at a reduced rate. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Richard Sandy

May 8, 2025

5  out of  5
rating by Richard Sandy
"Always helpful always nice never a bad experience 😊"
We responded:
"Thank you, Richard! I'm glad to know that you've consistently had positive experiences with us. Your satisfaction is important, and we're here to assist you whenever you need."
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Heather Weier

April 23, 2025

5  out of  5
rating by Heather Weier
"Super helpful and convenient office. Shannon assisted me in my insurance needs when a deer totaled my car. It was easy peasy. And then getting coverage for my new car, Shelby helped me with all my options and got me what I needed. Very thankful for their convenient help."
We responded:
"Thank you, Heather, for sharing your experience! I'm glad to hear that Shannon and Shelby were able to assist you with your insurance needs so efficiently. We're here for any future questions or needs you might have!"
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Dakota Moore

April 18, 2025

5  out of  5
rating by Dakota Moore
"Ashleigh and Shelby have been nothing but a HUGE help with switching over my policy from my old vehicle to my new one. I'd be lost if it wasn't for the two of them."
We responded:
"Dakota, we are delighted to hear about your positive experience with Shelby and our team. Thank you for recognizing our efforts, and we are here for you whenever you need us. - John Cole - State Farm Insurance Agent, Kokomo, IN"
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Shelby Eicks

April 17, 2025

5  out of  5
rating by Shelby Eicks
"I spoke to shelby, & Shannon they were very helpful with adding a new vehicle & changing my policies around. Dealing with me can be challenging at times & they handled it perfectly!"
We responded:
"Thank you, Shelby, for sharing your experience! I'm happy to hear that Shelby and Shannon were able to assist you with adding a new vehicle and adjusting your policies. It's great to know they handled everything smoothly. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Cathy Landgrave

April 10, 2025

5  out of  5
rating by Cathy Landgrave
"The office staff is amazing. They always answer my questions and they are super friendly."
We responded:
"Thank you, Cathy! I'm happy to know that our office staff has been able to assist you with your questions and provide a friendly experience."
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justice isaacs

April 7, 2025

5  out of  5
rating by justice isaacs
"Shelby Townsand was very helpful, nice, and courteous when helping me with car insurance! If you need an agent, talk to Shelby! You will not be disappointed!"
We responded:
"Thank you, Justice, for sharing your experience! I'm happy to hear that Shelby provided you with helpful and courteous service while assisting with your insurance. We appreciate your recommendation and are here for any future needs or questions you might have."
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Alfredo Perez

April 1, 2025

5  out of  5
rating by Alfredo Perez
"Shelby was very helpful with my auto insurance quote 😄"
We responded:
"Thank you, Alfredo! I'm happy to hear that Shelby was able to assist you with your insurance quote. We appreciate your feedback and are here for any other questions or needs you may have."
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Adrianne

March 28, 2025

5  out of  5
rating by Adrianne
"Outstanding Insurance Agent!! Unfortunately I was turned down completely by State farm, still he tried. This agent called me back and helped me find options and gave advice. We honestly need more humans like this! So in a couple years when I'm eligible I'm calling him. Thanks Cole for your advice and kindness."
We responded:
"Thank you, Adrianne, for your kind words! I'm glad we could assist you and provide some guidance, even though State Farm couldn't offer coverage at this time. Your appreciation means a lot, and I'm here whenever you need help in the future. Looking forward to the opportunity to work with you when the time comes!"
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Justin King

March 18, 2025

5  out of  5
rating by Justin King
"Was able to easily switch payment dates. I also have multiple policies that fit the needs that I have."
We responded:
"Thank you, Justin, for sharing your experience! I'm happy to know that adjusting your payment dates was a breeze and that our policies are meeting your needs. If there's anything else you need or any questions you have, feel free to reach out. We're here to help!"
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Grant Howerton

March 11, 2025

5  out of  5
rating by Grant Howerton
"Setting up my new life insurance plan was a quick, painless process thanks to my agent Shelby who was able to answer all my questions and get me the best policy!"
We responded:
"I'm happy to hear that setting up your new insurance plan was a smooth experience, Grant! Shelby's dedication to answering your questions and finding the best policy is truly appreciated. If you have any more questions or need any other assistance, feel free to reach out. We're here to help!"
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Lori Hazelwood

March 11, 2025

5  out of  5
rating by Lori Hazelwood
"Wanted to give a shout out to Shelby at State Farm for her help getting my life insurance set up. She was knowledgeable and so helpful. She handled everything quickly and easily."
We responded:
"Thank you, Lori, for your great feedback! I'm glad Shelby could help you set up your life insurance quickly. We really appreciate her knowledge and support. If you have any more questions or need help, just reach out to our office anytime. We're here for you!"
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Donnie Lester

March 8, 2025

5  out of  5
rating by Donnie Lester
"I don’t usually write reviews but I have to appreciate those who go above and beyond. The welcome conversation and professionalism were phenomenal. I had worked with DaSean, he answered all my questions and provided great feedback. Additionally help me to save on my insurance rates. I have shared my experience with my family and friends just in case they are planning on switching up their insurance company. Keep up the great work. You make a difference. Again, thanks!"
We responded:
"Thank you, Donnie, for taking the time to share your experience! I'm happy to hear that DaSean provided exceptional service and helped you save on your insurance rates. Your recommendation to family and friends means a lot to us. We're here for any future needs or questions you might have. Keep spreading the word!"
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Dianne Kraay

March 6, 2025

5  out of  5
rating by Dianne Kraay
"I’m one very happy new client. Miss Ashleigh couldn’t have represented your company any better. She helped me understand and navigate my steps to obtaining a less expensive choice for my home and auto needs. Thank you, so very much!"
We responded:
"Thank you, Dianne! I'm so happy to know you're satisfied with your experience. Ashleigh is truly an asset to our team, and it's wonderful to hear she helped you find a better option for your insurance needs. If you have any more questions, feel free to reach out to our office anytime. We're here to help!"
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brianna humbert

March 6, 2025

5  out of  5
rating by brianna humbert
"Shelby was absolutely amazing and more than happy to help me! Dealing with insurance on phone is not ideal. If you have a problem I 100% recommend going to Shelby!"
We responded:
"Thank you, Brianna, for sharing your experience! I'm glad to hear that Shelby was able to assist you so effectively. We understand that dealing with insurance over the phone can be challenging, and it's wonderful to know that Shelby made the process smoother for you. If you have any more questions, feel free to reach out to our office anytime."